REFUND POLICY

Thank you for choosing PCIT Tech. We strive to provide the best services possible, and your satisfaction is important to us. This refund policy outlines the terms under which refunds may be granted for services rendered by PCIT Tech. By engaging our services, you agree to comply with and be bound by the terms stated in this policy.

1. Eligibility for Refunds

Refunds may be granted under the following conditions:

• Service Not Delivered: If you have purchased a service but have not received any deliverables or services within the agreed timeframe, you may be eligible for a full or partial refund.

• Quality Issues: If the delivered service does not meet the agreed quality standards or specifications, you may request a refund. We will review the case, and if validated, a partial or full refund may be provided.

• Technical Issues: If technical difficulties on our end prevent the completion of the service, and the issue remains unresolved for a prolonged period, you may be eligible for a refund.

2. Non-Refundable Services

The following services are non-refundable:

• Customized Services: Services that have been tailored specifically to meet your requirements and have been delivered as per the agreed scope.

• Consultation Fees: Fees paid for consultations, assessments, or advisory services are non-refundable once the service has been delivered.

• Third-Party Costs: Any payments made to third parties as part of the service (e.g., software licenses, domain registrations) are non-refundable once processed.

3. Refund Request Procedure

To request a refund, please follow these steps:

1. Contact Us: Email our support team at info@pcittech.online with the details of your service and the reason for your refund request.

2. Provide Documentation: Include relevant details such as the service agreement, transaction details, and any supporting documentation or evidence for the request.

3. Review Process: We will review your request within [Insert Timeframe, e.g., 7 business days] of receiving your email. If additional information is needed, we will contact you.

4. Refund Decision: If approved, we will process the refund to your original payment method within [Insert Timeframe, e.g., 14 business days]. If denied, we will provide a detailed explanation of our decision.

4. Partial Refunds

In some cases, only partial refunds may be applicable. These include:

• Services that have been partially delivered or completed before the refund request.

• Refunds for services that required the use of third-party providers, where their fees are non-refundable.

5. Cancellations

• If you wish to cancel a service before it has been initiated, you may be eligible for a full refund, excluding any non-refundable third-party costs.

• If the service has already commenced, a partial refund may be issued based on the amount of work already completed.

6. Changes to This Refund Policy

PCIT Tech reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this page periodically for the latest information.

7. Contact Us

If you have any questions or concerns regarding our refund policy, please contact us at:

Email: info@pcittech.online